The do's and don'ts. Options. I have tried to get all 4 set up and can't make them work. Since Friday morning I have been having intermittent issues with my internet/hub 4. Please can you try this for me: • Turn the power switch off on the back of the Hub. Solid green when in Modem mode. Red Light. An Ethernet cable – The. QuickStart, set up and connections. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. How to reboot my modem. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Tudor. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. When you say "all the lights on the front", the V6 only has one or two, depending on your interpretation. Red light on Hub 3. White power light is on and Internet lights are flashing. Flashing lights and nothing further on tv. I can get it back by rebooting or doing a factory reset (keeping my recordings) and it. If you don't see the flashing green light, then you may need to check the connection between your Hub and the Virgin network. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. However, there's two ways. Suddenly this morning we have a green flashing light with no internet. Re: Red light. MY virgin 360 TV box stopped working had a red light on it then orange and wouldn't go beyond welcome page tried all suggestions and none worked THEN I changed the batteries in the remote control and it worked straight away thought I'd post this to see if it helped anyone out who has the. Go to the Network & Internet settings of your device. Hello, My virgin WiFi Hub 3. Flashing Green – Booting up. ) d HUB 5 Flashing Blue Light. 1 ACCEPTED SOLUTION. Virgin Media Router Two Green Arrows Flashing. Thanks 4 helping. on 06-09-2023 19:13. The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. It isn’t. Router has a solid red light on. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. A flashing red power light signals that there’s an issue that needs addressing. Options. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. It has been working great before, and nothing in the house has changed recently. on 16-02-2023 20:29. Anonymous. You need to call 0800 953 9500 to activate the hub. Choose an option below to help you make the most of your new service. Options. My router has a constant solid red light I have done full reset checked all cables wifi works most of the time but I stil keep having random outages but when running checks online it comes up all OK and can't get any further . My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. • Turn the power switch off on the back of the Hub. The Virgin Media Hub 3 is their most popular router, powering millions of homes and businesses around the country. My pictures constantly pixelates on certain and recorded channels too. Options. The green light might be flashing because of a faulty link. I have had a solid red light on my hub for over a week. 168. Hi Smurf_smith, thanks for the message and welcome to the forums. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the. on 01-12-2022 23:05. 0 Kudos. Green Light. on 17-10-2022 00:18. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. Green flashing is a firmware update in progress. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Plug the cables into the Hub. on 19-09-2023 03:59. . 1, sign on and put it into modem mode. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Thank you. Hi - my Hub 3 light has recently started showing pale orange (and sometimes dark orange) at times. Use this button to reboot or reset your router to its factory default settings. all to no avail. VM will not dispatch any technicians while an area fault exists. 1Gb. . Accordingly, the Virgin media hub 4 offers a great range of features and options. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. Virgin Media Hub 3 Lights Meaning. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. No lights are on. On our wavelength. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The virginmedia connect app does nothing in regards to the connecting of the pods. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 4Ghz and 5Ghz Wireless networks. Yes you do! Now it is more likely the the red light is down to the 1p components that the manufacturers used and are starting to fail rather than it being a genuine overheating issue - but we can't be sure, and even if that was the case, imagine that in the future your hub were to overheat, how could you tell?We would like to show you a description here but the site won’t allow us. About 9. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. This can happen after a software upgrade. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday According to this Link a box with the light flashing in any colour is faulty. Despite occasional problems, Virgin Media has deployed these hub units because they are easy to use and relatively reliable. Hub 4 lights keep coming on and off. Power is on. It came on all of a sudden this afternoon and restarting and checking wires hasn’t fixed it. 0 is constantly showing orange light. On the hub 4 and hub 5 a continuous flashing red light means that there is an issue with the. Here you’ll find all the help you need for Virgin Media related problems and issues. Mumfordd04. As per the advice from @nodrogd, this will need to be replaced. QuickStart, set up and connections. The orange (amber) is just the LED showing it's age, they do tend to change colour, the same with the lights on the hub 3. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. zaenapill. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. I did have a billing issue, but that has been solved. Please help guys I'm losing my mind here. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. It was a black screen with the info that the channels were updating etc. Flashing red and white light. Hey, Just after some advice. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. called customer svc who are sending a pod. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. I called the VM helpline and I got an engineer appointment for 4th of September. A red light means there is an issue with your connections even though the Hub is on. - checked all cables, switches etc for loose connections. 168. I didn't need an engineer to come as I had the. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. If it's ambient, sounds like the hub may have died. Hub 3 Base LED keep flashing Green light on initial install. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. All wifi devices will now need reconnecting to the best SSID at each location. Joining in. • Then use the power switch to turn the unit back on. The white light at the bottom of the router will then intermittently flash before stopping and remaining on. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Best done from a wired connection. The Hub does not feel like its over-heating, doesn't have dust over it, and is in a. The other green lights will turn come back on (I. 3. Hub is at least 5 years old if that helps which one it is etc. It is a reliable, efficient and cost-effective way to make calls. on 13-06-2023 11:34. Rang back and the second person told me the discount no longer exists despite the Blue Light Card. Blue led light on virgin modem?The Hub3 is known to be plagued by low quality LED's that can fade over time from white through 50 shades of yellow/orange. The hub is not in sunlight or near a radiator, it is sitting on a solid shelf and 20cm clear of nearest object. All Lights Are Off; Internet LEDs Are Blinking And Clear Power LED Is On ; White Power LED Is On And Internet Light Is Off ; Clear Power Led Is On and Ready Light Is off ; Virgin Media Hub 3 . 0 is constantly showing orange light. It is a unique code used to identify specific services and products. There is no connection to the VM network. Red Light. 5. on 07-01-2023 13:02. or it may be that it is "overheating" - is it "warm" in a well ventilated place. Red. My old Tivo box was faulty so I got a new V6. Make sure that the cable is well connected to the splitter. Red is overheating and magenta modem mode. Support tell me that this is fine and is an indicator of network status in the area. . The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Tudor. Just joined. Attach everything back on with 2 minutes to spare. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. If you're worried, flick back to router mode, see what. Hello. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection. The Virgin Tivo box has several lights located on the front of the box. I have not had any impact on my internet speed, even when the light was red, everything seemed normal. It acts as a sign of an entirely operational and functional state. I have a Hub 4 but I have 2 separate networks for 2. I don't really care that the light is orange, what I do care about is VERY poor WiFi. Make sure all cables coming into and out of the Hub are pushed in firmly. We would like to show you a description here but the site won’t allow us. It would appear to be morse code for A T E, but I could just be looking into it too much. 1) Access your hub on 192. This makes it ideal for streaming, gaming, and other. Also known for its longer name, the Virgin Media 3. and tells you of more local issues down to street cab/ postcode level. A white light will appear next to that logo to indicate that the box is in use and a red light will appear adjacent to that when the box is on standby. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Regards, Daniel. On our wavelength. Some users have had similar problems after an update and then the problem goes away after another update. With this knowledge, you’ll be better equipped to diagnose. The network says that Intelligent WiFi Plus can make a home network up to three. Solid Red Light on Router on Hub 3. Welcome to Sim UK. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. hub 4 started flashing white, and keeps cycling from solid, to flashing. 0 has got a constant orange light and our internet is working intermittently. I’ve reset the hub and checked all connections countless times and still nothing. and the orange light is still on. When the power light is solid white, it indicates that the hub is on and working correctly. White power light is on and Internet lights are blue. on 05-07-2023 11:06. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. If the TV box feels hot, let it cool down completely, and remove anything that’s placed on top of the. Tried re booting and still constant red light. you need an engineer to sort it from virgin. I know work as been going on today but I still have a red flashing phone light on my hub 3. Turn your hub around so you can see where the cables connect into it. I have tried a pinhole reset twice now but the light remains orange. 13 minutes ago. When the connection light is flashing red and the power lightThe Virgin Media Hubs have a light on the front of them that indicate particular faults. In your Stream kit you’ll find everything you need to get the Stream box up and running. The CPU (Intel Puma 6) controls the LEDs (not shown on the diagram) and thus the red LED. Hub 5 blinking green base light. Don’t plug the power cable into a plug socket yet. But for the past few weeks the hub power light is showing solid red. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Now, navigate to the Advanced Settings, then click on Wireless. virgin media tech support has no clue. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virgin Lights up when your Hub’s turned on, then fl ashes and changes colour during set up. The Virgin Media Hub is offered as part of its Gig1 broadband package. Meanwhile the Wi-Fi drops out the same amount of times. 1 ACCEPTED SOLUTION. I have tried the pinhole reset. Any advice guys. I have switched it off and on and reset it a few times. Light is steady when a phone call is in progress. What do the lights on my router mean? The internet light is white when connected to the internet. Try our TV troubleshooting tool now. I checked my router and it has a flashing blue light. Good morning, My virgin WiFi Hub 3. 2) Turn off the hub and disconnect any Ethernet cables. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Base LED This should flash when the Hub powers up, then stays lit during normal use. Now, navigate to the Advanced Settings, then click on Wireless. We are reusing his Virgin hub 3. The top wifi light is solid green, the internet connection - 5396739. The " Understand what the lights mean on the WiFi Hub " on <this page> may help. To disable WPS, open the router’s settings on your web browser (192. You need to move your Pod nearer to the Hub so it can resync, and move it back. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. Options. After that it starts the process over again and reverts back to the green. Hey my box still works etc but the power light doesn’t come on?Go to solution. My pictures constantly pixelates on certain and recorded channels too. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. The first person I spoke with had never heard of the Blue Light Card, was put on hold and then cut off. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Have followed the instructions to the letter on set up and it is not working. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. Options. Here's what each one means. Alternatives to Super Hub 2 routers. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. All wifi devices will need reconnecting to the best SSID at each location. Hi, My router has a constant red light. After that it starts the process over again and reverts back to the green. I have checked all connectors, unplugged, reset the router and the light is still red. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. There are no other lights on or flashing on the hub and my conne. 08-01-2023 22:03 - edited 08-01-2023 22:06. I *think* it meant downloading updates, but it's annoying there is no 'handbook' to tell us what these lights mean. Just keeps resorting back to flashing green. I’ve checked all the connections and they all seem ok. It was the normal white light yesterday before I upgraded my router "from M200 to M250 Fibre Broadband" as advised to do in an email from Virgin Media. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. It used to be solid white, but now it's mostly solid orange and sometimes it turns solid red, then it can becomes white for a while and so on. Since upgrading to 360 on both of my V6 boxes, the box I use most (in the lounge) seems to lose its power light after a period of time left on standby (like you go out for the day or overnight). As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind. A white light will appear next to that logo to indicate that the box is in use and a red light will appear adjacent to that when the box is on standby. 4 and 5 GHz wifi bands by renaming them in the settings In the settings, find and switch off "channel optimisation" and "Smart wifi” and “ apply and save the settings. D01 C9W8Blue Flashing Light On Wifi Pod. Plug each one into a mains socket and switch on. Will the pod still work or does it have to be 1 single network. on 05-11-2022 18:26. If the lights indicate a problem, try the next. I'm sorry to see that you have the red light on the hub after following the recommended steps to resolve this. Yes it is in an open space and not re heating. Options. - checked all cables, switches etc for loose connections. 1 ACCEPTED SOLUTION. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Networking and WiFi. Hub 3 solid red light. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. Wi-Fi is still working. I don't work for Virgin Media. I am sorry to hear that. Connect the Hub’s power cable with the blue tab. It provides phone, internet and TV services to its customers. Don’t worry, it happens to the best of us. If it’s blinking blue or green, all’s well; if it’s. Installing new equipment, such as a new router or set-top box. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. I've checked the network log and there's a lot of warnings and critical entries:Mobile Your Account. and tells you of more local issues down to street cab/ postcode level. If it is red, that means there is a problem with your internet connection. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. . It could be that there is an interruption in the connection, a fault in the line, or a problem with the box itself. Find out what all the different lights mean on your Virgin Media Ireland Hub. Your Hub 4 has four lights and the configuration that they represent on your hub shows you exactly what is going on with your current network status. Note: the red light on the Virgin Media Hub 4 has a. White power light is on and Ready light is off. Tuning in. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. Entertain me; Broadband Deals. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. I am sorry to hear that there is an issue with. Step 2: Turn the power off. Reply. 1 ACCEPTED SOLUTION. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. Post up a photo of the booster and lights. I have logged in to the routers settings and nothing looks untoward there. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. " i only have white light meaning systems all going but as for a frontroom light i dont have one no more until the. The Hub should now operate. Check it's plugged in. This means that the Hub is probably switched off, or the wall plug is, or both. Did you mean: Virgin Media Community. Good morning, My virgin WiFi Hub 3. Virgin media hub 3 lights meaning; The Virgin Media telephone operator has been providing its services to customers in the UK for many years. 0 has got a constant orange light and our internet is working intermittently. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Internet connection went off last Sunday morning and on checking the Hub 3 the lights on the front were green and flashing (power and internet). There are separate lights for the 2. My phone line is connected to the hub since early November. I have subsequently tried rebooting it and also resetting it. cdias. Virgin Media Hub 5 Lights. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. On us. I recently upgraded by bandwidth and a hub 5 arrived today. Where you go, TV 360 goes (if there’s internet). Virgin Media, your CMTS provider, must reset your connection if it is not working. So regarding the light, the box should still be working fine however do keep us posted if you do run into any issues. Hub 5 Plugged In - No Lights. Relocating Virgin. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. Thanks for posting and welcome to our community 🙂. Options. Super hub - Status lights and control buttons. Broadband speed boost: Virgin Media broadband speed boost to the next available level (if you don’t already have the fastest speeds in your area) Double data: Double data on. Modem mode = Magenta, which can appear red. All user-configured settings are deleted, and the router restarts using its factory default settings. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. on 11-06-2023 18:32. On the hubs 4 and 5 a red light means there’s an issue with the cable connections. This flashes during set up, and then stays green for 2 minutes when you're done. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. I've popped you over a private message (purple envelope, right hand corner) to get a few more details so I can arrange an engineer. If the power button is red, it has a power issue, call Sky for help. Check that the Virgin Hub 3’s power supply is securely attached to the wall and the back of the Hub and that it is turned on. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before? The only way it works now is to connect it via Ethernet cable. Luckily everything is currently working. on 30-09-2020 17:56. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi @ol6556 . What the lights on the modem mean. . 4 and 5GHz. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. Virgin Media. This light flashes green if you press the WPS button. If the light is red, it means there is an issue with your internet connection. Reply. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 1 ACCEPTED SOLUTION. I do not work for VM. Options. I have: - turned it on and off at the wall - checked all cables, switches etc for loose connections - pressed reset button for 15 seconds. After plugging in the box for the first time on the 12th October we noticed the box had an orange light. Options. 0. Started yesterday and mega slow internet. ) dHUB 5 Flashing Blue Light. in Medway Kent . If the power light is off, the router is receiving no power. meaning you can add and drop them with no more commitment. Hi there @taz1uk, welcome to our forum and thanks for your post. . If the lights indicate a problem, try the next. The “Ready” light: This should be on 24/7. • Turn the power switch off on the back of the Hub. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. on 24-07-2022 14:45. Options. Each morning on the Virgin Media router denotes a different feature of your broadband connection. This includes: The Stream box. Virgin Media Super Hub 4 Lights. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. After it, navigate to the Admin settings and restart your Virgin Box. Check in 2 places. it's possible that your's still needs activating. Joining in. Make sure that the cable is well connected to the splitter. 0 from his previous accommodation. The kit is in Modem Only mode and the service appears to be working just fine. It blinks white when the router establishes a connection. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayAccording to this Link a box with the light flashing in any colour is faulty.